Some systems are experiencing issues

Past Incidents

10th December 2019

No incidents reported

9th December 2019

Pressero is currently experiencing some order delay issues.

Pressero is currently experiencing some order delay issues: 1.) Clients may experience delays in Reports using the Report Writer from executing 2.) Clients may experience delays in eDoc files being pushed to Pressero 3.) Clients may experience delays in notification emails being sent out

Please be aware our team is working hard on getting these resolved asap. We apologize for the inconvenience this is currently causing.

8th December 2019

No incidents reported

7th December 2019

No incidents reported

6th December 2019

All issues have been resolved. All systems Operational.

All issues reported yesterday regarding email notifications, eDocbuilder production files on orders, and scheduled report functions have returned to normal working conditions. We are continuing to monitor the situation over the next few hours. to report any issues, please submit a support ticket with our team.

5th December 2019

Pressero is currently experiencing some order delay issues

We have identified that several customers have bad SMTP information on their settings and, because of that, the speed for processing background operations are being affected. Our support team will be contacting some of the customers with a higher amount of SMTP failures in the next hour so we can keep our regular delivery times for messages. Our engineering team will also be looking into providing a better way for identifying such pattern and preventing this issue in the future.

Notices are being sent to these accounts to correct their information, and we should begin to see an improvement momentarily. A final update will be provided once all systems have resumed normal conditions.

North America (Chicago) - Pressero - Store Pressero is currently experiencing some order delay issues

Pressero is currently experiencing some order delay issues: 1.) Clients may experience delays in Reports using the Report Writer from executing 2.) Clients may experience delays in eDoc files being pushed to Pressero 3.) Clients may experience delays in notification emails being sent out

Please be aware our team is working hard on getting these resolved asap. We apologize for the inconvenience this is currently causing.

North America (Chicago) - Pressero - Admin Pressero is currently experiencing some order delay issues

Pressero Services are back to normal.

All pending emails, eDocBuilder file generation, recurring budgets and reports are back to normal and processed successfully. The delivery of emails and all other actions mentioned in our previous update are stable.

Thanks for your patience.

4th December 2019

Pressero is currently experiencing some order delay issues

1.) Clients may experience delays in Reports using the Report Writer from executing 2.) Clients may experience delays in eDoc files being pushed to Pressero 3.) Clients may experience delays in notification emails being sent out

UPDATE: Our team is still working on resolving these mentioned issues. Pressero is currently working through a backlog of email notifications, which is the main cause of the bottle neck. It should resume normal working conditions in a few hours. Until then the following processes have been manually paused in order to allow the system to get back to normal:

1 - Scheduled Report Generation 2 - Recurrent Budget

We will update this page once those processes have been restarted.

A very small subset of sites that make use of Recurring budgets with updates during this window will need to be manually updated if site users are prevented from checking out, and manually updated after the normal automatic process is restored in order to prevent a "surplus" in the budget.

Thank you for your patience. Our support team will continue to provide updates as they occur.